Library Frequently Asked Questions

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GENERAL QUESTIONS

 

Who Can Use the Library?
The library can be used by students on campus and online, faculty, staff and members of the community.

How do I acquire a library card if I am a student?
To check out materials from the library, or to use reserve materials in the library, you must have a valid R-CCC student picture ID. Students, faculty, and staff on campus are to come by the library during regular operating hours and see a library staff member at the circulation desk to request a card.

How do I acquire a library card if I am a distance learning student?
Distance learning students may request a library card number by accessing the library’s Request a Library Card web page.

How do I acquire a library card if I am a community member?
If you are a community member, you come by the library during regular operating hours to request an R-CCC library card. During that time, you must show a valid driver’s license or other picture ID.

BORROWING

How long is the check-out period?
You may borrow a book for two weeks. You may borrow a current issue of a periodical for two days. The check-out period for reserve materials varies. For more information about a reserved resource, visit or call or the Circulation Desk at (252) 862-1209.

What is your late fine policy?
Fines are charged for materials which are returned after the due date. Books are $.10 cents per day, per book. Periodicals are $1.00 per day, per periodical. Reserve materials are generally, $1.00 per day, but the fee may vary.

What are “Non-Circulating Materials”?
Non-circulating materials are materials that may not be taken out of the library. These materials include audio-visual materials, such as CDs and DVDs, newspapers, headphones and reference books, such as encyclopedias and dictionaries.

MATERIALS

How do I find materials?
All books and audiovisual materials are listed in the online library catalog, iLink. This catalog gives information about the item, such as if it is checked out or the publication date.

What is “interlibrary loan”?
If the materials you need are not in the library’s collection, you may request them from other libraries through interlibrary loan (ILL). Requests for ILL can be made at the Circulation Desk or through the library’s online catalog, iLink.

How do I put in a request for interlibrary loan?
To put in a request for interlibrary loan, you can call or visit the Circulation Desk in the library. Or, you can visit the online catalog, iLink. Search for the item you want and click on the record. Then, click the “Place a hold” link in the top left corner of the screen. You will be prompted to enter your library id number (the bar code number on the back of your student, staff or faculty ID or the bar code number on the front of your library card). Finally, choose the location where you want to pick the book up and click the “place hold” button. When your book arrives, the library will call you.

How long does it take to receive a book from interlibrary loan?
Generally it takes 7-10 days to receive a book from interlibrary loan, but it may take more or less time depending on the lending institution and the library staff’s abilities.

How does a faculty member put materials on reserve?
Faculty members can put materials on reserve by visiting or calling the Circulation Desk at (252) 862-1209.

RESEARCH ASSISTANCE

How do I get research assistance?
A library staff member is available to assist you with research during normal operating hours. A staff member can help you answer questions, help you to plan your search, or recommend print and/or online resources to use. For assistance, visit the reference desk, call (252) 862-1209, chat with a library staff member, or email the librarian at gnaum@roanokechowan.edu.

For assistance after normal library operating hours, you may also use NCKnows, an instant messaging service, to chat with a North Carolina librarian 24 hours a day, 7 days a week.

There are also research guides available from the library’s LibGuides. From LibGuides, you can access Writing for Academic Environments (W.A.VE.) W.A.VE. is a collection of resources that will assist you with citing, writing and researching. From LibGuides, you may also access tutorials and websites that will further assist you with research.

How does a distance learning student get research assistance?
A distance learning student has many of the same research assistance options of an on-campus student. During library operating hours, distance learning students may call (252) 862-1209, chat online with a library staff member, or email the librarian at gnaum@roanokechowan.edu to get research assistance.

For assistance after normal library operating hours, you may also use NCKnows, an instant messaging service, to chat with a North Carolina librarian 24 hours a day, 7 days a week– except on Saturdays and Sundays from midnight until 8:00 am.

Additionally, there are research guides available from the library’s LibGuides. From LibGuides, you can access Writing for Academic Environments (W.A.VE.) W.A.VE. is a collection of resources that will assist you with citing, writing and researching. From LibGuides, you may also access tutorials and websites that will further assist you with research.

What online research databases are available through the library and how do I access them?
The library subscribes to the research databases NCLiveNewsBank (for news articles), ProQuest (for Criminal Justice and Nursing) and SIRS. These databases can be accessed from the library homepage by clicking on the articles icon.

Students, staff and faculty have access to databases both on and off-campus. Using a database off campus requires a password. Contact the circulation desk for a valid password.

PLAGIARISM & COPYRIGHT

What is plagiarism and why should I be concerned?
Plagiarism is the deliberate copying of another’s work or ideas. Plagiarism is against R-CCC’s Student Code of Conduct and it is against the law to plagiarize in the state of North Carolina (see North Carolina Law § 14-118.2). For more information on plagiarism, please visit the library’s guide on plagiarism.

What is copyright and how do I ensure that I am not violating copyright laws?
Copyright is a set of rights granted to creators by the state. For a limited amount of time, these rights protect the creator against the copying, distribution or adaptation of his/her work in exchange for eventual public disclosure of the work. To ensure that you are not violating copyright laws, visit the library’s guide on copyright and when in doubt, ask a library staff member!