Technical Support

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Roanoke-Chowan Community College Technical Help Desk – Moodle

Roanoke-Chowan Community College has established a 24/7 support environment, which includes the following:

24/7 Phone Support: Support Representatives who will be available to provide you technical and process support for the Moodle Learning System and supporting software.

Submit A Ticket: This web based ticket submission tool allows you to fill out a web form that will get submitted as a ticket to our support representatives without the worry of sacrificing your dial – up internet connection.

Real-Time Chat: This tool allows you to contact our support representatives 24/7. You can access this tool from the support portal.

The 24/7 helpdesk is available to faculty for technical assistance, technical development issues and log-in problems, etc. It is also available to students for technical assistance and log-in issues.

Please click here to visit Roanoke-Chowan Community College Support Portal. Copy and paste http://bbcrm.edusupportcenter.com/ics/support/default.asp?deptID=8428 in your browser if the click here link does not direct you to the web site.

Or you may call the toll free phone number: 877-859-2661

Click on the link below for on-campus assistance:

On-Campus Technical Assistance

Faculty and Staff Technical Assistance (Helpdesk)

Faculty and Staff may receive technical assistance from the Roanoke-Chowan Community College IS staff by submitting a helpdesk ticket to the following email address:

r-ccchelpdesk@roanokechowan.edu

Please provide a minimum of 72 hours notification for implementing new projects. All new or anticipated IT needs by the faculty and staff should be scheduled as far ahead of time as possible. HelpDesk break/fixes should be addressed within a 72 hour time frame after the user reports the problem to the helpdesk via rccchelpdesk@roanokechowan.edu, some incidents may require longer, but the affected users will be kept abreast of the resolution status.