Moodle and DL Technical Support

At R-CCC, we use a learning management system called Open LMS Moodle for any online coursework as well as for access to your class gradebooks and syllabi. Our Main Moodle site (accessible by clicking the "Main Moodle Login" button below) houses all our Curriculum and Continuing Education classes.

Moodle Login

Moodle Technical Assistance

Roanoke-Chowan Community College students and faculty experiencing technical difficulties with Moodle should contact the Distance Learning Office at 252-862-1242 or at online@roanokechowan.edu. The Student Resources Hub and Instructor Resources Hub are also helpful resources where students and faculty can find how-to documents, videos, links, and more regarding Moodle and online classes.

24/7 Real-Time Chat

Students and faculty can receive assistance with technical and login-issues at any time via the 24/7 DL Helpdesk Chatbot*, a product of Anthology. To access this chatbot, click the blue message icon (shown below) in the bottom right corner of your screen on this page or on any page within Moodle. Any requests that the chatbot cannot resolve will be elevated to Anthology's live support agents.

After-hours Phone Support

Anthology's support representatives can also provide students and faculty with phone-based Moodle technical support outside of normal business hours. If you need after-hours phone support, please call R-CCC's main number (252-862-1200) and select the 24/DL Helpdesk option.

*Disclaimer: Anthology's AI Features powered by Amazon Connect may contain errors or omissions or generate inaccurate outputs. Please ensure users review and validate outputs before use.

Reporting a Problem with a Class

Students who wish to share concerns and/or officially register complaints about academic services, programs, college processes, or faculty or staff should follow the R-CCC Student Complaint and Grievance Procedures as outlined on the Student Grievance Procedure/Due Process webpage.