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System Requirements for Moodle

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Supported Operating Systems:

Windows 7 (recommended), Windows XP (service pack 3 for 32-bit, service pack 2 for 64-bit) is also supported.

MAC OS X 10.6 (Snow Leopard) and higher is supported for most online course materials, but there may be applications that require a supported Windows Operating System.

Supported Internet Browsers:

  • Google Chrome: 30.0 (minimum version); Latest (recommended)
  • Mozilla Firefox: 25.0 (minimum version); Latest (recommended)
  • Apple Safari: 6 (minimum version); Latest (recommended)

Screen reader support:

  • Mozilla Firefox (browser): NVDA (screen reader), 2014.1 (minimum version); Latest (recommended)

We highly recommend that you have administrative rights to the computer used for online coursework. If you must use a computer over which you do not have administrative rights (such as a library computer or a workplace computer), you may experience difficulties with needed functions such as installing plug-ins. Students using library or workplace computers will have limited support options due to access limitations on such networks. Check with your workplace IT department to ensure that you may access course materials from your company’s network. 

Productivity Tools:
Microsoft Office 2010 (minimum requirements), but prefer the latest version of Microsoft Office 2013 (MAC or Windows)

Major releases of browsers are generally supported within 60-90 days of their public release date. Due to the rapid release cycles of some supported Internet browsers, the two latest releases of each browser are supported. When using older versions of a browser, users risk running into problems with the course software. The following are supported browsers:

  • Windows Users
  • Google Chrome
  • Mozilla Firefox
  • Mac OS Users
  • Apple Safari
  • Google Chrome
  • Mozilla Firefox

Internet browsers not mentioned above are not currently supported and may not meet all requirements of your coursework.

Internet Browser Settings:
Please refer to your browser’s Help features to check these settings:

  • Pop-Up Blocker should be disabled
  • Java Script should be enabled
  • Java should be enabled
  • Cookies should be enabled

The most recent version of the following plug-ins is required for many of the resources available in your online courses:

  • Adobe Flash Player
  • Adobe Acrobat Reader
  • RealPlayer (Basic)
  • Apple QuickTime Player
  • Java v7 or higher
  • Citrix Online Plug-in/Receiver

All plug-ins needed to participate in components of your online classes are available at no additional cost. It is recommended that you review the list of plug-ins and install them prior to beginning your coursework.

Minimum Hardware Specifications:

  • Intel Core 2 Duo – or AMD – 3 GHz processor
  • 3 GB of RAM (4 GB recommended)
  • CD-RW/DVD-ROM drive – note that some software may require a DVD drive for installation
  • Hard drive: 160 GB minimum
  • Graphics card and monitor capable of 1024×768 display
  • Stereo sound card, speakers and/or headset, microphone
  • A webcam may be required in courses in some programs. Check with your academic advisor.

Additional requirements for online coursework:

  • USB 2.0 port(s), min USB 3.0 preferred
  • A webcam with still camera capabilities
  • Video/graphics – Open GL® capable 3D graphics card recommended (SVGA resolution video adapter with 1024×768)

Internet Access
Internet access is required to participate in online components of your college courses at Roanoke-Chowan Community College. An Internet Service Provider (ISP) will provide you with the software and access necessary to utilize the Internet in order of preference:

  • Broadband (LAN, Cable, or DSL) connection is highly recommended for optimal student experience and is required for all technical programs.
  • Satellite and/or Cellular (3G/4G) may also be used

If you connect to the Internet through your company, you may need to ensure that appropriate plug-ins and access rights are available to you. Check with your IT department to ensure that you may access course materials from your company’s network.

Computer and Internet Security
The ease and convenience of accessing educational materials through the Internet brings with it the need to ensure that our computers do not become targets of unwanted and often malicious attacks and intrusions by computer viruses and/or hackers. To prevent this, we recommend using an anti-virus package and a firewall. Your computer is subject to virus attacks whether you’re surfing the Internet or getting information from USB drives, DVDs or a network.

Moodle and Gmail Orientation

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Moodle and Gmail poster 2015Moodle and Gmail Orientation at Roanoke-Chowan Community College. August 18th at 11:00 a.m and 5:30 p.m. All students are welcome to attend this event!


Moodle and Gmail Orientation

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Moodle and Gmail poster 2015Moodle and Gmail Orientation at Roanoke-Chowan Community College. August 18th at 11:00 a.m and 5:30 p.m.


Moodle Orientation

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New Student Oreintation

Moodle Technical Support

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Roanoke-Chowan Community College Moodle Technical Support

Roanoke-Chowan Community College has established a 24/7 support environment, which includes the following:

24/7 Phone Support: Support Representatives who will be available to provide you technical and process support for the Moodle Learning System and supporting software.

Submit A Ticket: This web based ticket submission tool allows you to fill out a web form that will get submitted as a ticket to our support representatives without the worry of sacrificing your dial – up internet connection.

Real-Time Chat: This tool allows you to contact our support representatives 24/7. You can access this tool from the support portal.

The 24/7 helpdesk is available to faculty for technical assistance, technical development issues and log-in problems, etc. It is also available to students for technical assistance and log-in issues.

Please click here to visit Roanoke-Chowan Community College Support Portal

Or you may call the toll free phone number: 877-859-2661

Click on the link below for on-campus assistance:

On-Campus Technical Assistance






















On-Campus Moodle and Email Technical Support

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Contact our Director of Distance Learning, for assistance with
Moodle, our online course environment, or Gmail, our student email service.

Distance Learning Office: 09 LRC, Jernigan Building


Office Phone: 252-862-1242.

Summer Distance Learning Office Hours (subject to change):

  • 8-5 Monday-Thursday

Fall/Spring Distance Learning Office Hours (subject to change):

  • TBA

Note: If you need immediate assistance during times when the College is closed or if you are not on campus please click on the link for 24/7 Technical Assistance (Moodle and Gmail) or copy/paste this link into your browser.





Moodle Orientation

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Each semester, orientations to Moodle are offered on campus and online.

You can self-enroll in online Moodle orientation if you already have a user ID and password for Moodle.  You may also use the word visitor as the user ID and password.  Check the Moodle homepage for the direct link to Moodle Orientation.


Dates for on-campus orientations will be posted on the Moodle homepage.


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5-13-2013 1-45-11 PMoodle @ Roanoke-Chowan Community College

Roanoke-Chowan has 2 separate Moodle sites: one for curriculum classes and one for continuing education classes.

Moodle Assistance

Click on the link below to request on-campus assistance:



Student Resources

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Academic calendar:


Apply now:


Catalog and handbooks:

Copyright Guidelines for Students:

Distance Learning homepage:

Dropping a class:

Financial aid:

Gmail Password reset:

Online instructor contact information:

Report problems with online class:

Search for R-CCC classes:

Search for classes at other community colleges:

Student Services:

Tuition and fees:

Technical help

24 hour Helpdesk (Gmail/Moodle Support):

On-campus technical help (Gmail/Moodle Support):



Student Evaluations of Teaching & Learning

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Student Evaluations of Teaching & Learning give you the opportunity to anonymously provide feedback on the quality of instruction you are receiving in your courses. The results of the evaluations will be used to improve your learning experience. Please take 5-10 minutes to provide your feedback by completing the evaluations for selected courses. Your feedback is greatly appreciated.

Click here to see the information to take the survey.