Search Results for: moodle

Moodle Orientation

Print this Page

New Student Oreintation

On-Campus Moodle and Email Technical Support

Print this Page


Contact our Director of Distance Learning, for assistance with
Moodle, our online course environment, or Gmail, our student email service.

Distance Learning Office: 09 LRC, Jernigan Building

Email: online@roanokechowan.edu

Office Phone: 252-862-1242.

Summer Distance Learning Office Hours (subject to change):

  • 8-5 Monday-Thursday

Fall/Spring Distance Learning Office Hours (subject to change):

  • TBA

Note: If you need immediate assistance during times when the College is closed or if you are not on campus please click on the link for 24/7 Technical Assistance (Moodle and Gmail) or copy/paste this link https://www.roanokechowan.edu/technical-support-2/ into your browser.

 

 

 

 

Moodle Orientation

Print this Page

Each semester, orientations to Moodle are offered on campus and online.

ONLINE MOODLE ORIENTATION
You can self-enroll in online Moodle orientation if you already have a user ID and password for Moodle.  You may also use the word visitor as the user ID and password.  Check the Moodle homepage for the direct link to Moodle Orientation.

ON-CAMPUS ORIENTATIONS

Dates for on-campus orientations will be posted on the Moodle homepage.

Moodle

Print this Page

5-13-2013 1-45-11 PMoodle @ Roanoke-Chowan Community College

Roanoke-Chowan has 2 separate Moodle sites: one for curriculum classes and one for continuing education classes.

Moodle Assistance

Click on the link below to request on-campus assistance:

 

 

Roanoke-Chowan Community College Academic Resource Center (ARC)

Print this Page

 

What is the ARC?

The ARC is a center designed to promote and enhance faculty, staff, and student engagement. In this student centered learning environment, students will receive academic support to help them reach their academic potential. The ARC is comprised of a team of faculty, staff, and advanced students who provide a variety of services to help students reach their academic goals. It is a place for students to go when they need assistance with their academic studies. Students can receive academic tutoring, training, and advising services. Approximately 10 computers are available in the ARC for student use.

A Career Coach will be available in the ARC. Students who need guidance with identifying a specific career path, primary work interests, or need career counseling can receive assistance in these areas. Additionally, online career planning and success resources are available in the ARC.

A variety of academic resources are available in the ARC as well. Students may access online resources that help them prepare for various tests and improve study skills. Many of the online resources provide assistance with course-specific content.

Who can use the ARC?

The ARC is open to all Roanoke-Chowan Community College students

Where is the ARC?

The ARC is located in the Jernigan Building room 135.

When is the ARC open?

The ARC will open on January 6, 2015.  The hours of operation are 9 a.m. – 3 p.m. Monday- Friday and 5 p.m. – 7 p.m. Monday – Thursday.

What Services are available in the ARC?

  • Tutoring/Academic Discussion
    • Each faculty member will spend a portion of his or her weekly scheduled office hours in the ARC. This provides an opportunity for faculty to meet with students one-on-one or in small groups to provide tutoring or to have expanded discussion of classroom topics.
    • Peer-tutoring services may be provided by peers who have been identified and recommended by faculty as having advanced skills in specific areas.
  • Academic Planning
    • Students may come to the ARC to work with a faculty or staff member in the ARC to acquire assistance in planning their schedules.
  • Career Services
    • Resume
    • Cover Letter Writing
    • Career Assessment
    • Career/College Exploration
  • Training
    • WebAdvisor
    • Moodle
    • G-mail
    • Registration Assistance

sdcfgasjzkbc

 

R-CCC IT Department

Print this Page

Services

  • Help with Outlook or Office 365 Email Problems
  • Colleague
  • PC Issues (Only with R-CCC owned computers)
  • No Internet Connection (Only with R-CCC owned computers)
  • WebAdvisor
  • Installing software in certain computer labs and classrooms.
  • Telephone Issues (Office and classroom phones only)
  • And more….
  • Services do not include: Moodle, and waves email accounts.*

*For moodle and Waves email related problems, please contact Melanie Temple at: 

About Help Desk
Faculty and Staff may receive technical assistance from the Roanoke‐Chowan Community College IS staff by submitting a helpdesk ticket to the following email address: r‐ccchelpdesk@roanokechowan.edu

Please provide a minimum of 72 hours notification for implementing new projects. All new or anticipated IT needs by the faculty and staff should be scheduled as far ahead of time as possible. HelpDesk break/fixes should be addressed within a 72 hour time frame after the user reports the problem to the helpdesk via rccchelpdesk@roanokechowan.edu, some incidents may require longer, but the affected users will be kept abreast of the resolution status.
Submitting your ticket via email does a number of things:

1. It ensures your ticket or issue is recorded.
2. Allows the I.T. Department to maintain a record of issues and see trends.
3. Provides you the ability to submit issues at any time.

Ask a co‐worker to submit your request if your email is not functioning. The I.T. Department is involved in many projects. It is essential that we work tickets in a scheduled format. Walk up’s, stopping us in the hallway or phone in’s expecting immediate support may be diverting Department resources from issues that may affect more than just one person. Please allow us to organize work orders/prioritize responses and research problems/issues as needed based on the level of severity. Our order of response is based on many different criteria.

Some examples are:

  • Is it preventing a class from being taught?
  • Is it affecting more than one person?
  • Does it prevent the College from doing business?
  • Can the end‐user still function by using a work‐around?

All of these conditions and many other factors help us in the scheduling and prioritizing of Helpdesk tickets.

Please help us by using the Email process.
Go to the following link for more information:  

Roanoke-Chowan Community College Academic Resource Center (ARC)

Print this Page

 

What is the ARC?

The ARC is a center designed to promote and enhance faculty, staff, and student engagement. In this student centered learning environment, students will receive academic support to help them reach their academic potential. The ARC is comprised of a team of faculty, staff, and advanced students who provide a variety of services to help students reach their academic goals. It is a place for students to go when they need assistance with their academic studies. Students can receive academic tutoring, training, and advising services. Approximately 10 computers are available in the ARC for student use.

A Career Coach will be available in the ARC. Students who need guidance with identifying a specific career path, primary work interests, or need career counseling can receive assistance in these areas. Additionally, online career planning and success resources are available in the ARC.

A variety of academic resources are available in the ARC as well. Students may access online resources that help them prepare for various tests and improve study skills. Many of the online resources provide assistance with course-specific content.

Who can use the ARC?

The ARC is open to all Roanoke-Chowan Community College students

Where is the ARC?

The ARC is located in the Jernigan Building room 135.

When is the ARC open?

The ARC will open on January 6, 2015.  The hours of operation are 9 a.m. – 3 p.m. Monday- Friday and 5 p.m. – 7 p.m. Monday – Thursday.

What Services are available in the ARC?

  • Tutoring/Academic Discussion
    • Each faculty member will spend a portion of his or her weekly scheduled office hours in the ARC. This provides an opportunity for faculty to meet with students one-on-one or in small groups to provide tutoring or to have expanded discussion of classroom topics.
    • Peer-tutoring services may be provided by peers who have been identified and recommended by faculty as having advanced skills in specific areas.
  • Academic Planning
    • Students may come to the ARC to work with a faculty or staff member in the ARC to acquire assistance in planning their schedules.
  • Career Services
    • Resume
    • Cover Letter Writing
    • Career Assessment
    • Career/College Exploration
  • Training
    • WebAdvisor
    • Moodle
    • G-mail
    • Registration Assistance

sdcfgasjzkbc

 

Online Course Seminar

Print this Page

Are you taking online courses?

Well, then join our seminar located in Room 218, New Student Center from 11:00 a.m. – 12:00 p.m.

This seminar is free to all students of Roanoke-Chowan Community College, so take advantage and get information about our Online classes.

Successful online learners are self-motivated, disciplined individuals with effective reading, writing, and technical skills.

To determine if online learning is right for you, the distance learning department has created an orientation course that you might find useful. This Moodle-based course is  available for your to preview as you make your decision.

Use the word visitor for the user name and password.

Moodle Orientation Course

Contact the Distance Learning Director Rita Rogers at 252-862-1242, JER, LRC 09, or rita.rogers@waves.roanokechowan.edu for further assistance.

Technical Support

Print this Page

Roanoke-Chowan Community College Technical Help Desk – Moodle

Roanoke-Chowan Community College has established a 24/7 support environment, which includes the following:

24/7 Phone Support: Support Representatives who will be available to provide you technical and process support for the Moodle Learning System and supporting software.

Submit A Ticket: This web based ticket submission tool allows you to fill out a web form that will get submitted as a ticket to our support representatives without the worry of sacrificing your dial – up internet connection.

Real-Time Chat: This tool allows you to contact our support representatives 24/7. You can access this tool from the support portal.

The 24/7 helpdesk is available to faculty for technical assistance, technical development issues and log-in problems, etc. It is also available to students for technical assistance and log-in issues.

Please click here to visit Roanoke-Chowan Community College Support Portal. Copy and paste http://bbcrm.edusupportcenter.com/ics/support/default.asp?deptID=8428 in your browser if the click here link does not direct you to the web site.

Or you may call the toll free phone number: 877-859-2661

Click on the link below for on-campus assistance:

On-Campus Technical Assistance

Faculty and Staff Technical Assistance (Helpdesk)

Faculty and Staff may receive technical assistance from the Roanoke-Chowan Community College IT staff by submitting a helpdesk ticket to the following email address:

r-ccchelpdesk@roanokechowan.edu

Faculty and Staff may receive technical assistance by logging into http://helpdesk/laytonservicedesk and filling out a report form.
Please contact Joshua Hunnicutt for you log in information at jrhunnicutt1459@roanokechowan.edu .

Please provide a minimum of 72 hours notification for implementing new projects. All new or anticipated IT needs by the faculty and staff should be scheduled as far ahead of time as possible. HelpDesk break/fixes should be addressed within a 72 hour time frame after the user reports the problem to the helpdesk via rccchelpdesk@roanokechowan.edu, some incidents may require longer, but the affected users will be kept abreast of the resolution status.

 Information For Adjuncts

For Your Information from the IT Departmemt

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Faculty Email Access

Print this Page

Employee Google Email Access

 

Mail: New R-CCC accounts (E-mail and Moodle) may take up to 24 hours after the closing of each day of registration to be created (accounts for those registering during early registration will be created within 24 hours of the closing of the first regular registration day). Passwords for all accounts are all managed individually (changing one will not change the others).

*RESET YOUR STUDENT E-MAIL ACCOUNT PASSWORD:
Please contact Rita Rogers at 252-862-1232 or submit a helpdesk ticket to the following email address: r-ccchelpdesk@roanokechowan.edu.

LOGIN INFORMATION

Student Pattern
E-mail Address: firstname.lastname@waves.roanokechowan.edu
Username: firstname.lastname
Password: For new students, this will be your birth day + your birth month + your birth year. Day and month are two digits (January is 01, not just 1), and year is four digits. You will be prompted to change this the first time you login. If you are an existing student, your password is whatever you previously changed it to. (January 4th, 1980 = 01041980)

For example, if John Smith was born on January 4th, 1980, his account would be as follows:


E-mail address: john.smith@waves.roanokechowan.edu / Username: john.doe / Initial Password: 01041980

*Be sure to note there is a period between the first and last name. If there is already a student in the system with the same first and last name, your e-mail address may contain a number after your last name (john.smith1@waves.roanokechowan.edu)

You may access your email by clicking here, or on the mail icon at the top right of the page above of the main navigation.


Sign in to Office 365 Email Access

To access Office 365 email CLICK HERE

Login using your WebAdvisor (Windows)

username: (username@roanokechowan.edu) and password.

For Adjuncts Only:

To reset your Office 365 password please CLICK HERE.